Reservation & Booking Policy

條款及細則

以下為節錄自有關形動單車《一般單車服務政策》與「預約及報名」相關的政策部分：

2. Account Policy

1. There are two types of accounts.
   • Personal Accounts
     INVIS welcomes all individuals to register. Customers younger than 18 are required to be registered by a contact person who is 18 or older. The contact person must also register for a personal account. A personal account holder may apply for an INVIS CYCLING TEAM or SNOVA membership.
   • Group Accounts
     INVIS welcomes all groups or organisations to register. Group accounts must be registered with at least one contact person, who will manage the account and also register for a personal account.
2. Confirmation will be sent once the account has been registered; a unique customer ID will be issued to each account to indicate confirmation. (temporary suspended)
3. Please keep secure all account information issued by INVIS to avoid leakage of any personal information.
4. All registered Personal and Group account customers may cancel their account or update their personal information through written communication or by submitting a form to INVIS.
5. INVIS CYCLING TEAM or SNOVA members may cancel their account or update the personal information through written communication or by submitting a form to INVIS. A penalty may apply if membership is cancelled before the contract period completed.
6. Please inform INVIS within 7 days of any changes to personal information.
7. To register an account or revise account information, please log on to the Internet Customer Service System or complete the relevant form, which is available on INVIS’s website or by telephone, email or fax upon request.
8. INVIS reserves the right to approve or refuse account applications; please refer to INVIS’s website invis.hk the relevant guidelines for more information about account registration.

3. Service Application/Reservation Policy

1. INVIS provides any cycling coaching or training services only to registered customers (except service of cycling performance, demonstration, trainer trial or lecture).
2. All services must be reserved and paid in advance, and payment must be settled by the end of the specified period to avoid cancellation. If the appointment is cancelled, the customer is required to re-book.
3. Reservation can be completed via the Internet Customer Service System, by phone, email, fax, post or in person at our office. INVIS accepts applications/reservation by forms, recordings left with our hotline or any written format. Once the application is accepted, INVIS will issue confirmation to the customer.
4. To ensure that customers’ physical fitness is adequate for cycling, Training Service requires that customers have a valid PAR-Q&U form. If the PAR-Q&U is expired, customers must complete a new form.
5. All services are limited and delivered on a first-come-first-served basis.
6. If there are insufficient enrolment numbers, INVIS reserves the right to cancel the service or ask customers to switch to other courses.
7. Please note the organiser of the service before applying; some services may be organised by other organisers of which INVIS is an agent. The service terms and conditions might be different from those for services organised by INVIS
8. By submitting a service application or settling any payment to INVIS (even without any written registration, reservation or application), the customer confirms acceptance of all INVIS’s terms and conditions.
9. Please refer to INVIS’s website invis.hk or the related guidelines for more information about the service application method.

4. Payment Policy

1. All service fees indicated on Invoices shall prevail; other information about service fees is for reference purposes only.
2. Customers must follow all terms indicated on the Invoice, and settle payments before the due date.
3. Reservation will be cancelled if payments are overdue or invalid. All deposits or payments will then become invalid and will not be refunded. Partial, late or undecipherable payments will not be regarded as valid payments.
4. Reservation is valid for specific period only, expired reservation cannot be used.
5. INVIS accepts money transfers, deposits, cheques, e-cheque, pre-paid vouchers, PayPal, cash & purchase card to settle payments. Auto-pay service is available for INVIS CYCLING TEAM services.
6. Customers must keep their receipts, and inform INVIS of their payment as soon as possible after deposit. Payment is valid only after customers have informed INVIS.
7. Please refer to INVIS’s website invis.hk or the relevant guidelines for more information about payment methods.

更改、取消、退款及補課政策

以下為節錄自有關形動單車《一般單車服務政策》與「更改、取消、退款及補課」的政策部分：

5. Change, Cancellation and Refund Policy

1. No cancellations or refunds are given once reservation/application is accepted.
2. If you need to make a change to your reservation then you may have to pay a service fee (unless change decided by INVIS’s representative), Changes can be requested within 3 days after application (except for service upcoming within 3 days) without charge.
3. All cancellations or changes, unless decided by INVIS’s representative, will be regarded as absences, and no make-up or additional services will be given.
4. If make-up or additional services are given, all arrangement must be made by INVIS; no further changes to make-up or additional services may be made by customers.
5. Make-up and additional classes must be arranged within 90 days of the original date of service; overdue make-up or additional classes will be regarded as given up by the customer.